Overheard at... Starbucks

“They should require everyone to work a service job at some point in their life.”

The barristas were discussing how hard it was to stay friendly and fun in such a fast paced and sometimes stressful environment (anyone who has been to our Starbucks on a Saturday morning knows what I mean.) A very grumpy
gentleman had just left the store, glaring at them for some unknown offense and they were trying to get back to business without letting it get them down.

So, I could relate to their statement, though I have trouble visualizing some people I know serving others… it really isn’t in their makeup. They’d be more the type of person to end up asking “would you like fries with that?” in a bored or annoyed tone. Still, perhaps it might give them a bit of empathy for those who help them at restaurants, banks, stores, etc.

I’m not sure if it is true anymore (and I’d love to hear from any Disney employees out there who might read this), but it used to be that Disney required all management employees to work out in the park in customer facing jobs, before they could work in the office. I think this was their way of ensuring:  1. That everyone understood the needs of the customer and 2. that all employees understood how tough the service jobs were.

Personally, I have always loved service jobs. I like being around people, and I really like problem solving for customers. One of my most favorite jobs was working at an animal park called, Marine World, when I was in high
  school. Of course not all of the guests were nice…. Often they were hot and tired and cranky. But still, I loved to see them smile when I did something unexpected; like offering to take their picture, or finding them a spot to sit
in the shade. 

Service jobs aren’t for everyone… but I think we should be especially grateful for those who choose these jobs and do them well. Tips, of course are a great way to show this; but even a sympathetic smile when things go badly, can make a huge difference. 

Whether it is the teller who counts my money, the flight attendant who ensures my bag fits overhead or the barrista who makes my coffee… I plan today to let them know how thankful I am for the wonderful service they provide.